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Hugely Successful UX Strategy

I asked my director at Avanade and Accenture to allow me to enhance and improve the UX for Print Receipts, after I convinced them of the benefits I took the following approach:

Identify what the process was

User research (Client & Employee) to identify existing issues and frustrations as well as what they expected the experience to be like

Deconstruct and classify receipt types and uses

Recommend solution (Documents on this gallery)

This was a hugely successful strategy since I reduced the number of pages from 12-17 to only 2-3 and in very few cases 6 pages maximum.

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